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Systems Administrator and Network Engineer

Systems Administrator and Network Engineer
Location:
255 Carter Hall Lane, PO Box 250
Millwood, Virginia, 22646
United States
POSITION SUMMARY:
Assist the Director, IT Infrastructure and Applications in technical support and configuration of all systems and networks at HOPE Center, the Bethesda Office, and global offices. Install, configure, and monitor all server hardware, software and network equipment. Recommend upgrades, patches, new applications and equipment. Provides technical support and guidance to users.
PRINCIPAL RESPONSIBILITIES:
1. Provide remote and onsite support to internal and external users for all systems, to include, but not limited to, issues with, servers, desktop hardware and software, data storage, wireless/networks, and PBX connectivity, including 24/7 support.
2. Plan, develop, test server, software, upgrade the network, and telephony systems as required for optimal performance. Make recommendations for new purchases and new systems.
3. Monitors all servers, NAS and network equipment to ensure equipment reliability to minimize interruptions and downtime. This includes performing proactive system maintenance and using tools to monitor the equipment at various levels of operation.
4. Assure 24/7 reliable network connectivity by performing proactive system maintenance and bandwidth analysis. Monitor networks to ensure confidentiality and integrity of data and availability of all network services. Troubleshoot and resolve network failures and bottlenecks to ensure trouble free communications for the end-user, between the servers and to the Internet. Monitor the QoS (quality of service) of the VoIP (voice over IP) connections. Configure and monitor network activity logs, WebTitan, SpamTitan, E-Mail, instant messages and other critical system.
5. Assist in the security patching of servers, desktop computers, laptops and network equipment, by using patching tools.
6. Design, build and support Microsoft SharePoint farm and site collections, including training to the end user and design of forms using InfoPath.
7. Design, implement, and maintain server data backup operations to provide disaster recovery for the organization's on-site data.
8. Applies industry standard security practices to ensure that all systems and networks are in compliance.
9. Must travel between multiple locations in the Metro DC area.
ESSENTIAL SKILLS AND EXPERIENCE:
Bachelor's degree in computer science or equivalent combination of education and experience.
Three-Five (3-5) plus years of experience in server software and hardware - VMware virtualization software (vSphere, ESXi), wireless/ network equipment, NetApp NAS and SAN storage, Citrix XenApp, including Cisco ASDM & VPN.
Three-Five (3-5) plus years of experience in Windows Server 2016, 2012 and 2008 (Active Directory, IIS, DFS, NPS, DNS/DHCP, GPO), Exchange 2010, SQL Server 2012, 2008 and 2005, SharePoint Server 2010 and Online, Antivirus, and Backup software. Experience with Windows desktop client operating systems (Windows 7 and Windows 10) and applications (Office Professional Plus 2016 and Office 365).
Three-Five (3-5) plus years of experience in LAN/WAN design, installation, and maintenance for networks greater than 300 nodes.
Experience with Avaya PBX equipment and/or other voice over IP (VOIP) systems
Technical certifications (e.g., Microsoft, Cisco, CompTIA, etc.) preferred.
Well organized, strong client service mindset, effective written and verbal communication skills, and extremely detail orientated.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While international travel is not a regular part of this job position, programmatic needs may require it intermittently. Project HOPE employees may be required to travel or work in countries where working conditions are classified as "hardship."
Physical demands: While performing the duties of this job, the employee must be mobile in an office environment and able to use standard office equipment, must be able to communicate in verbal and written form, and must be able to travel to local and international offices.
Work environment: While performing the duties of this job, the employee is exposed to a typical office environment with minimal noise level.


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